Fresher Job Alert - PE-Customer Service PR - Online Jobs in CTS - Cognizant

Job Description

About the job

Job Summary
Join our team as a Customer Service Professional where you will be the first point of contact for our valued customers. In this role you will provide exceptional support and ensure customer satisfaction through effective communication and problem-solving. This work-from-home position offers rotational shifts allowing flexibility and a dynamic work environment. Your contribution will enhance customer experiences and drive our companys success.

Responsibilities

• Provide timely and accurate information to customers regarding products and services ensuring a positive customer experience.
• Address customer inquiries and resolve issues efficiently maintaining high levels of customer satisfaction.
• Utilize effective communication skills to interact with customers via phone email and chat.
• Document customer interactions and transactions recording details of inquiries complaints and actions taken.
• Collaborate with team members to improve customer service processes and enhance overall service quality.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Monitor customer feedback and provide insights to management for service improvement.
• Adapt to rotational shifts demonstrating flexibility and commitment to meeting customer needs.
• Utilize problem-solving skills to address customer concerns and escalate issues when necessary.
• Maintain a professional and courteous demeanor in all customer interactions.
• Contribute to team goals by achieving individual performance targets.
• Participate in training sessions to enhance skills and knowledge in customer service.
• Support the companys mission by delivering exceptional service that positively impacts customer loyalty.

Qualifications

• Possess strong communication skills in English both written and spoken.
• Demonstrate proficiency in customer service practices and principles.
• Exhibit the ability to work independently in a remote environment.
• Show willingness to work in rotational shifts to meet business needs.
• Display problem-solving abilities and attention to detail.
• Have a customer-centric mindset with a focus on delivering quality service.
• Experience in customer service is preferred but not mandatory.
• 0-1 year of experience in customer support
• Freshers eligible

Certifications Required

Customer Service Excellence Certification or equivalent.

Tip: Not sure how to showcase these skills in your resume? Get professional resume help →

Check Eligibility to apply for this job->

---

Please wait: 0 seconds.
Read the Job Description.
Apply through or or
Loading Apply options...

Apply Directly on Employer's Site
Cognizant  

  

---

Attention Job Seekers before you apply :

Stay Updated with the Latest Job Opportunities!
At Voicejobs.in, we are committed to helping you find job opportunities without any extra costs. We do not charge job seekers—our revenue comes from Resume Writing Service and companies posting jobs.

Important Reminder: If any recruiters or consultants ask for money in exchange for a job through our platform, it’s not something we endorse. While we do our best to ensure fairness, always remain vigilant. You shouldn’t have to pay anyone to get a job through Voicejobs.in.

To keep your job search free and secure, we invite you to stay connected and receive daily job updates through any of our social media platforms:

WhatsApp Channel WhatsApp Group Telegram Group Telegram Channel Instagram LinkedIn Facebook
We Post Jobs daily. By following us on any of these platforms, you'll be the first to know about new job opportunities. Keep your job search free and best of luck! Best regards, Voicejobs.in Team