Customer Support Specialist - Work from Home

Date Posted: 05/09/2024

Salary: As per Market Standarad. Open to discuss while attending Interview!

inyad

Dubai, Dubai

555 Views

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inyad

Job Description

About the Work from Home Customer Support Jobs in Dubai, Abu Dhabi & UAE

Who We Are:

We are a young and passionate team building the #1 tech platform in Africa dedicated to small and micro merchants. More than 5 million merchants across 15 countries have tested our flagship products (Konnash App and Mahaal App) to manage and grow their businesses.

We operate in small, autonomous, agile, and independent teams. We encourage ownership, innovation, and creativity in a supportive environment where sharing best practices is key.

We are looking for passionate and creative individuals to join our team.

The Profile We Are Looking For:

inyad is seeking a Customer Support Specialist based in the UAE to enhance our product's impact by providing top-notch installation, training, and ongoing support to our POS clients. This role is essential in ensuring our clients have a seamless experience from the moment they install our system to their daily operations.

Your Responsibilities:

POS Installation & Setup: Install and configure POS hardware and software for new customers, ensuring everything is operational and tailored to their needs.
Client Training: Conduct thorough training sessions for clients and their staff, helping them understand and utilize all features of our POS system effectively.
Support & Troubleshooting: Provide prompt and accurate responses to client inquiries via email, chat, phone, and in-person, addressing any issues with the POS system and related hardware.
Deliveries & On-Site Support: Coordinate and manage the delivery of POS equipment to clients, offering on-site support when necessary to resolve any technical issues.
Documentation & Feedback: Maintain up-to-date documentation on support cases, installations, and client feedback, ensuring this information is easily accessible for future reference and improvement of services.

Your Qualifications:

Strong written and verbal communication skills in English - Arabic is a plus.
Exceptional organizational skills, with a keen attention to detail and punctuality.
Ability to work independently and as part of a team, demonstrating a proactive and solution-oriented approach.
Technical aptitude with the ability to quickly learn and apply new technologies, particularly in the realm of POS systems and customer service tools.

Apply Directly on Employer's Site
inyad

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Note: Please record your voice answering the question after this form. This helps the employer check your language fluency. You will also need to type on the computer to show your typing skills. Your application will not be accepted without the voice recording and typing test. Thank you!

Application Form

Hi, You are applying for the post Customer Support Specialist - Work from Home in the Dubai, Dubai. Its a Work from Home opportunity, Please fill the details below & Record your voice in the next form for evaluation.

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