Customer Support Executive - customer service jobs in Bangalore

Job Description

<h2>Why Become a Customer Support Executive at Mygate?</h2>
<p>Mygate is a leading company in client support and community management. As a Customer Support Executive in Bengaluru, you'll play a crucial role in resolving customer issues and ensuring satisfaction. Join us to start a rewarding career in a dynamic environment.</p>

<h2>Key Responsibilities</h2>
<ul>
    <li>Respond to customer inquiries through phone, email, and chat.</li>
    <li>Develop product knowledge to confidently address customer concerns.</li>
    <li>Troubleshoot and resolve issues efficiently to maintain high customer satisfaction.</li>
    <li>Handle 40 to 70 customer tickets per day and meet target metrics.</li>
    <li>Coordinate with stakeholders in operations and tech to solve customer issues.</li>
</ul>

<h2>What You Will Learn in This Role</h2>
<ul>
    <li>MyGate Resident module</li>
    <li>Guard module</li>
    <li>Community Management module</li>
    <li>Accounting module, and more</li>
</ul>

<h2>What Makes You a Great Fit?</h2>
<ul>
    <li>Excellent communication skills in English and Hindi.</li>
    <li>Knowledge of accounting and account-related issues.</li>
    <li>Strong conflict resolution and problem-solving skills.</li>
    <li>Ability to meet deadlines and multitask effectively.</li>
</ul>

<h2>Compensation and Interview Process</h2>
<p>Compensation: ?4-4.5 LPA</p>
<p>Interview Process: Three rounds of video/telephonic interviews for shortlisted candidates.</p>

<h2>Apply Now!</h2>
<p>Ready to join a leading company and advance your career? Apply for the Customer Support Executive position at Mygate today!</p>
 

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Apply via
trishla.shukla@mygate.in  

  

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