Customer Support Specialist -Work from Home Jobs

Job Description

About the job

At Supademo, we’re reimagining how people experience products. Our AI-powered platform helps teams create conversion-focused interactive demos at scale, and is trusted by 100,000+ professionals for sales, onboarding, and marketing. Since launching in 2023, we’ve become G2’s #5 fastest-growing software product (2025), achieved profitability, and hit 7-figure ARR — and we’re just getting started.

As we scale, we’re looking for a Customer Support Specialist who’s empathetic, product-savvy, and slightly technical. Someone who can help users succeed, troubleshoot issues confidently, and elevate the overall customer experience.

What You’ll Do
 

• Handle inbound support tickets via email and chat with fast, clear, friendly communication.
• Troubleshoot issues around recordings, HTML demos, embeds, browser behavior, permissions, and integrations.
• Guide customers through product features, best practices, and workflows.
• Identify patterns, bugs, and UX friction — and communicate them to engineering and product.
• Maintain and improve help articles, troubleshooting guides, and FAQs.
• Help shape internal support processes as we grow.
   

Who You Are

• 1–3 years in customer support, tech support, or product support (SaaS experience preferred).
• Strong written English and structured communication.
• Comfortable with basic technical concepts (HTML/CSS basics, iframes, browser inspector tools).
• High empathy and patience — able to simplify complex ideas for non-technical users.
• Curious, resourceful, and eager to dive deep into how the product works.
• Thrives in a startup: ownership, speed, and ambiguity energize you.
   

Nice to Have

• Experience with Intercom, Linear or similar tools.
• Familiarity with SaaS workflows, CRMs, or integration debugging.
• Ability to create simple video walkthroughs, GIFs, or documentation.
   

Why Supademo

• Work closely with founders and directly shape customer experience at a fast-growing startup.
• Product-first culture with rapid feedback loops and real ownership.
• Learn cross-functionally across support, product, and success.
• Remote flexibility within India and opportunities to grow into Success, QA, or Product roles.
   

If you’re excited to help users succeed and want to be part of a category-defining SaaS company, we’d love to talk.

Tip: Not sure how to showcase these skills in your resume? Get professional resume help →

Attention Job Seekers before you apply :

Stay Updated with the Latest Job Opportunities!
At Voicejobs.in, we are committed to helping you find job opportunities without any extra costs. We do not charge job seekers—our revenue comes from Resume Writing Service and companies posting jobs.

Important Reminder: If any recruiters or consultants ask for money in exchange for a job through our platform, it’s not something we endorse. While we do our best to ensure fairness, always remain vigilant. You shouldn’t have to pay anyone to get a job through Voicejobs.in.

To keep your job search free and secure, we invite you to stay connected and receive daily job updates through any of our social media platforms:

Note: Please record your voice answering the question after this form. This helps the employer check your language fluency. You will also need to type on the computer to show your typing skills. Your application will not be accepted without the voice recording and typing test. Thank you!

Note : Voice Recording is working perfectly in Requesting you to apply with your Cv & Voice Record in any of the above mentioned browsers using the link below

• Click to Copy & paste

Application Form

Hi, You are applying for the post Customer Support Specialist -Work from Home Jobs in the Maharashtra, Mumbai. Its a Work from Home opportunity, Please fill the details below & Record your voice in the next form for evaluation.

---

Mr / Ms Mr. Ms.

Current or Last served Position Title :

Current Location : State, City

Education :

10 or Below 10th 12th Pass Under Graduate Post Graduate

Field of Study :

Age :

Current or Last Salary :

Expected Salary per month :

Overall Experience :

Relevant Experience :

Notice Period:

10 digit Mobile Number :

Email id :

Choose a Display Picture

Upload resume
Upload your CV or Resume

  Please check this box to confirm that the information provided above is accurate. By doing so, you also acknowledge that you have carefully reviewed the job posting and that your skill set matches the requirements.

  Please check this box to confirm that you are willing to record your voice and complete a typing test on the computer as required by the employer. Your application cannot be evaluated without these steps on the next page.

Apply

Hello,

Your profile details have been successfully stored. To proceed, please record your voice in the languages requested by the employer. The employer has requested voice recordings on two topics. Please note that your application cannot be processed further without these audio recordings.

Thank you.

Hi, there is some problem in storing your details. Please connect to the chat box in the right side down corner

The following voice recording is mandatory as requested by the employer who posted this job.

Voice Record Should be in:  

Topic1 to record your voice : 

Voice Recording

Start Recording Stop Recording

Your voice recording for Employer Requested Topic 1 will appear below once you click 'Stop Record.' Please ensure you delete any unwanted voice samples. Click 'Send to Employer' when you are satisfied with your recording. Employers will evaluate your application based on your fluency and proficiency.

Hi, Your Voice record for Topic1 is sent successfully with your Cv & details. please record the other topic below

Hi, there is problem in registering your English Voice record. it seems your email id or phone number is already registered.
You can Sign in here & apply for Jobs to attract employers based on your voice based skills. if not please click on the Whats App button in this screen in the right side down corner to report more about the issue

---

The below requested Voice Record is mandatory as per the employer who posted this job

Voice Record Should be in:  

Topic2 to record your voice : 

Voice Recording

Start Recording Stop Recording

Your voice recording for Employer Requested Topic 2 will appear below once you click 'Stop Record.' Please ensure you delete any unwanted voice samples. Click 'Send to Employer' when you are satisfied with your recording. Employers will evaluate your application based on your fluency and proficiency.

Hi, Your Voice record, CV & Expertise details has successfully sent to the employer. Click here to browse for More Jobs

We are pleased to inform you that your voice recording, CV, and expertise details have been successfully sent to the employer. As part of the assessment process, you are required to complete a typing test.
Please click on the link below to proceed, or you will be redirected shortly.

Hi, there is problem in registering your English Voice record. it seems your email id or phone number is already registered.
You can Sign in here & apply for Jobs to attract employers based on your voice based skills. if not please click on the Whats App button in this screen in the right side down corner to report more about the issue