Customer Support Manager - Apna Work from Home Jobs

Job Description

About the job

Description

About Company

Founded in 2019, apna is India's largest professional networking and jobs platform for >250M

members of India's rising working class. Our mission is to connect people to opportunities and

help reduce the skill and employment gap.

We help candidates build their digital professional identities, find the best-fit hyperlocal jobs,

grow their network, and learn new skills to grow their careers. Employers can find the best talent

and hire for over 70 different roles in < 48 hours.

Having raised $190+ million from marquee investors like Insight Partners, Tiger Global, Lightspeed

India, Sequoia Capital, Rocketship.vc and Greenoaks Capital, Apna is on a mission to enable

livelihoods for billions in India.

Requirements

Role:

We are seeking a highly motivated and detail-oriented Customer Support Manager to join our

team. As a Customer Support Manager, you will be responsible for providing exceptional customer

service and support to our clients through various communication channels, including calls,

emails, and chats. The ideal candidate will have a background in chat/call processes and possess

excellent communication skills in both English and Hindi.

Requirements

Responsibilities:
 

• Handle customer inquiries and provide prompt and accurate responses via calls, emails, and chats
• Maintain a high level of professionalism and empathy while addressing customer concerns and resolving issues
• Adhere to a rostered schedule with two rotational weeks off and be willing to work with a camera throughout the day
• Collaborate with internal teams to escalate and resolve customer issues efficiently
• Utilize digital tools and chat software effectively to communicate with customers and track interactions
• Analyze customer problems and propose appropriate solutions, demonstrating a proactive approach to customer service
• Ensuring timely resolution and customer satisfaction
• Demonstrated ability to work effectively in a team environment and handle escalations
   

Qualification:

• 1 to 5 years of relevant work experience in customer support or related fields
• Graduation is mandatory, with a preference for candidates with experience in recruitment, BPO/KPO, Customer Success, Call center, or SaaS-related fields
• Proficiency in both English and Hindi, with a minimum typing speed of 30 words per minute
• Stable work environment with a reliable Wi-Fi connection (minimum speed of 30 Mbps) and a dedicated work-from-home setup
• Availability and flexibility to work in a rotational shift schedule, including weekends and extended hours
• Comfort and familiarity with digital tools such as Excel, CRM, ticketing systems, chat software, Zoom, Google Meet, and Calendly
• Ability to work in a front-line role handling customer queries for a minimum of 2 years
• Willingness to commit to the current role for a minimum duration and availability to start within a month
• Should be flexible and should be able to adapt to change
   

Skills Required for the role - Typing speed of 30 wpm, Fluent in English, and Hindi

Working hours:

• Working: 6-day working rotational shifts
• Shift timings - 9:00 AM to 7:00 PM. In the future, the candidate should be flexible for 9AM to 9PM window
• Asset: The candidate need to have their own laptop, Wi-Fi & proper office setup to sit and work

Tip: Not sure how to showcase these skills in your resume? Get professional resume help →

Check Eligibility to apply for this job->

---

Please wait: 0 seconds.
Read the Job Description.
Apply through or or
Loading Apply options...

Apply via
nileshjha11@gmail.com  

  

---

Attention Job Seekers before you apply :

Stay Updated with the Latest Job Opportunities!
At Voicejobs.in, we are committed to helping you find job opportunities without any extra costs. We do not charge job seekers—our revenue comes from Resume Writing Service and companies posting jobs.

Important Reminder: If any recruiters or consultants ask for money in exchange for a job through our platform, it’s not something we endorse. While we do our best to ensure fairness, always remain vigilant. You shouldn’t have to pay anyone to get a job through Voicejobs.in.

To keep your job search free and secure, we invite you to stay connected and receive daily job updates through any of our social media platforms:

WhatsApp Channel WhatsApp Group Telegram Group Telegram Channel Instagram LinkedIn Facebook
We Post Jobs daily. By following us on any of these platforms, you'll be the first to know about new job opportunities. Keep your job search free and best of luck! Best regards, Voicejobs.in Team