Intelligent Customer Service Product Manager - Bitget Online Jobs

Job Description

About the job

About us

Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.

Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.

We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!

What you'll do

• Full-Process Product Planning and Design: Lead the strategic planning and roadmap development for the intelligent customer service product, thoroughly analyze business needs and user pain points, and, incorporating industry trends, design forward-looking and innovative product solutions. For example, accurately identify the complexities of customer service in multi-channel information processing and develop a one-stop integrated solution.
• Intelligent Strategy Development and Implementation: Leverage technologies like AI and big data to drive intelligent upgrades for customer service products.
• Cross-Departmental Collaboration and Project Delivery: Work closely with R&D, Operations, and Customer Service teams. Provide clear product requirements documents to the R&D team to help them understand product goals; communicate with the Operations team to optimize product features based on operational data; and gather feedback from the Customer Service team to continuously improve the product experience.
• Data Analysis and Optimization: Establish an effective product data monitoring system, conduct in-depth analysis of user behavior and business data, and iterate and optimize the product based on data insights. For example, analyze customer service operation logs to identify bottlenecks in feature usage and optimize operational processes accordingly.

What you'll need

• Professional Background: Bachelor's degree or higher, preferred in Computer Science, Software Engineering, Marketing, or related fields. 2. Work Experience: 3+ years of product management experience, including at least 1 year focused on customer service products, with extensive experience implementing intelligent customer service products. Prior experience leading projects such as building and optimizing intelligent customer service products is preferred.
• Skill Requirements: Proficiency in product design tools such as Axure and Sketch, proficiency in data analysis tools (such as SQL and advanced Excel functions), strong technical understanding, and the ability to effectively communicate with the technical team on technical feasibility and implementation plans.
• Competencies: Possess keen user insights and excellent problem-solving and decision-making skills. Ability to quickly clarify ideas and make sound decisions when faced with complex problems. Excellent teamwork and communication skills, capable of coordinating resources to promote product implementation.
• Industry Knowledge: Possess a keen understanding of customer service industry trends and technological applications, familiarity with mainstream customer service products and solutions, and familiarity with the application scenarios of intelligent technology in the customer service field.
• Other Qualities: Possess strong problem-solving skills and a keen sense of innovation, able to quickly respond to challenges and propose innovative solutions in complex and volatile business environments. Passionate about work, strong sense of responsibility, attention to detail and pursuit of excellence.

Why Bitget?

• Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
• We are a global company with staff members from over 50 different countries and regions
• We are growing and looking for world-class ambitious talents to help us continue this journey
• We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
• We offer competitive salaries and benefits
• Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!

If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!

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