Support Center Analyst I - Work from Home Tech Support Jobs Bangalore

Job Description

About the job

About ESentire

eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation.

As the authority in Managed Detection and Response, we protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown cyber threats.

Who You Are

You are a detail-oriented technical professional with a positive attitude and excellent customer communication skills, both verbal and written. You have an analytical approach to problem-solving in the most efficient manner and can provide technical support to clients of all levels. You are open to finding innovative solutions that meet both the customer’s needs and those of our business.

What You Are Great At

You are a proactive self-starter who is comfortable interacting with stakeholders at various levels of the organization both internal and external and can take ownership of ensuring all work is completed thoroughly and accurately. You excel at communicating complex technical language and concepts with end customers of all levels. The successful candidate will demonstrate experience with networking concepts, Linux operating systems, command line operations and application support.

Your Responsibilities

A Support Center Analyst I will perform the following tasks
 

• Support a range of eSentire MDR offerings including but not limited to Endpoint and Network products/services
• Support and troubleshooting client inquiries/issues while:
• Identifying the underlying problem by analyzing the information/data related to the symptoms
• Documenting all troubleshooting steps and related results within our case and knowledge management systems
• Escalate issues that require Tier-2 support to the appropriate teams as necessary
• Field inquiries from a variety of internal teams
• Utilize and maintain knowledge and process articles
• Other duties and/or projects may be assigned as necessary.
   

What We Require

Exposure to and experience with the following

• Enterprise application support including endpoint technologies
• Networking; LAN, WAN, TCP/IP, Routers, Switches, Firewalls, SD-WAN, Traffic Mirroring
• Linux command line operations
• Working directly with clients in a technical capacity utilizing stellar verbal and written customer-focused communication skills.
• Analysis and problem-solving skills with a focus on root cause analysis
• Demonstrated attention to detail and a continuous improvement mindset
• Ability to work in a fast-paced environment and manage multiple priorities
   

Nice To Have

Exposure To And Experience With The Following

• Endpoint security solutions (ex: Microsoft Defender, CrowdStrike, Carbon Black, and/or SentinelOne)
• Enterprise software distribution tools such as SCCM, Endpoint Manager, Intune, GPO & others
• Computer software and hardware, including desktop computers, servers, laptops, network devices, and peripherals.
   

Our Culture and Values

At eSentire we work in a collaborative and innovative work environment. We work with brilliant and passionate people who strive and encourage others to do their best. eSentire’s idea-rich environment welcomes creative and sometimes unconventional perspectives!

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes comprehensive health benefits, a flexible vacation plan, and participation in our company-wide equity program, allowing you to share in the success and growth of our organization.

Accommodation

If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address. We strive to provide a welcoming, respectful, and thorough interview process, providing the candidate with ample opportunity to spend time with the hiring manager, recruiter, and future colleagues face to face, or using a video conference technology.

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Apply Directly on Employer's Site
eSentire  

  

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