Service Desk Level 1 Analyst - remote - jobs in Richmond

Job Description

About the remote service desk job

DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.

At DYOPATH, we're excited to have been awarded "Great Place to Work" three years in a row! What makes us so great? Our people – we drive DYOPATH's award-winning culture through our collaboration, innovation, and respect for one another.

We believe that:
 

• You should be able to grow and feel empowered at work.
• You should have fun in a diversified environment and bring your true self to work daily.
• Work-life balance is vital to our positive culture.
   

We are waiting for you to bring your creativity, passion, and entrepreneurial spirit to DYOPATH!

We are currently hiring a remote Service Desk Level I Analyst!

Location/Shift/Pay
 

• Pay: $19/h-$20/h
• 1st shift schedule: Monday - Friday, 6:30am - 3:00pm CDT
• Remote
   

Essential Functions and Responsibilities:
 

• Respond to incoming phone calls, emails, and chat messages from customers or employees seeking technical support
• Log all service desk interactions in the ticketing system and escalate issues to the appropriate team or individual
• Provide first-level support for technical issues and incidents, including desktop, laptop, printer, mobile device, software, and network problems
• Resolve technical issues when possible and escalate to appropriate support teams when necessary
• Ensure timely and accurate resolution of all service desk issues
• Conduct follow-up activities with customers or employees to ensure satisfaction with the service provided
• Continuously improve technical skills and knowledge through training, certification, and self-directed learning
• Participate in special projects as assigned
   

What skills and certifications will you be bringing to the position?
 

• High school diploma or equivalent required; Associate or bachelor's degree in computer science or related field preferred
• ITIL Foundation
• 1-2 years of experience in a technical support role, preferably in a service desk environment
• Strong customer service skills, with the ability to communicate technical information to non-technical users
• Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting
• Knowledge of ITIL or similar service management frameworks a plus
• Ability to work independently and as part of a team, with a focus on delivering exceptional customer service
• Excellent problem-solving and analytical skills
• Ability to manage multiple tasks simultaneously and prioritize workload effectively
   

At DYOPATH, we offer top-notch benefits that helped us earn our "Great Place to Work" certificate! Here's what we offer:
 

• Medical, Dental, Prescription, Vision, Life and Disability Insurance
• Flexible Spending Account (FSA) as well as Health Savings Account (HSA)
• Employee Assistance Program and Comprehensive Wellness Program
• 401 (k) Retirement Savings Plan with company match
• PTO - Paid Holidays and Vacation Time
• Continuous Learning and Development Programs
• Employee Referral Programs
• Pet Insurance plans
• Growth opportunities
   

Don't hesitate – this position won't be available long! Join our creative and innovative team. Apply today!

Attention Job Seekers before you apply :
"At www.voicejobs.in, we're all about helping you find job opportunities without any extra costs. We don't ask for money from job seekers – our income mainly comes from ads and from companies posting jobs. Just a heads up: if any recruiters or consultants try to charge you for finding a job through our site, it's not something we support. While we do our best to keep things fair. So, always be careful. You shouldn't have to pay anyone to get a job through our site. Keep your job search free and best of luck!"

Note: Please record your voice answering the question after this form. This helps the employer check your language fluency. You will also need to type on the computer to show your typing skills. Your application will not be accepted without the voice recording and typing test. Thank you!

Note : Voice Recording is working perfectly in Requesting you to apply with your Cv & Voice Record in any of the above mentioned browsers using the link below

• Click to Copy & paste

Application Form

Hi, You are applying for the post Service Desk Level 1 Analyst - remote - jobs in Richmond in the VA, Richmond. Its a Work from Home opportunity, Please fill the details below & Record your voice in the next form for evaluation.

---

Mr / Ms Mr. Ms.

Current or Last served Position Title :

Current Location : State, City

Education :

10 or Below 10th 12th Pass Under Graduate Post Graduate

Field of Study :

Age :

Current or Last Salary :

Expected Salary per month :

Overall Experience :

Relevant Experience :

Notice Period:

10 digit Mobile Number :

Email id :

Choose a Display Picture

Upload resume
Upload your CV or Resume

  Please check this box to confirm that the information provided above is accurate. By doing so, you also acknowledge that you have carefully reviewed the job posting and that your skill set matches the requirements.

  Please check this box to confirm that you are willing to record your voice and complete a typing test on the computer as required by the employer. Your application cannot be evaluated without these steps on the next page.

Apply

Hello,

Your profile details have been successfully stored. To proceed, please record your voice in the languages requested by the employer. The employer has requested voice recordings on two topics. Please note that your application cannot be processed further without these audio recordings.

Thank you.

Hi, there is some problem in storing your details. Please connect to the chat box in the right side down corner

The following voice recording is mandatory as requested by the employer who posted this job.

Voice Record Should be in:  

Topic1 to record your voice : 

Voice Recording

Start Recording Stop Recording

Your voice recording for Employer Requested Topic 1 will appear below once you click 'Stop Record.' Please ensure you delete any unwanted voice samples. Click 'Send to Employer' when you are satisfied with your recording. Employers will evaluate your application based on your fluency and proficiency.

Hi, Your Voice record for Topic1 is sent successfully with your Cv & details. please record the other topic below

Hi, there is problem in registering your English Voice record. it seems your email id or phone number is already registered.
You can Sign in here & apply for Jobs to attract employers based on your voice based skills. if not please click on the Whats App button in this screen in the right side down corner to report more about the issue

---

The below requested Voice Record is mandatory as per the employer who posted this job

Voice Record Should be in:  

Topic2 to record your voice : 

Voice Recording

Start Recording Stop Recording

Your voice recording for Employer Requested Topic 2 will appear below once you click 'Stop Record.' Please ensure you delete any unwanted voice samples. Click 'Send to Employer' when you are satisfied with your recording. Employers will evaluate your application based on your fluency and proficiency.

Hi, Your Voice record, CV & Expertise details has successfully sent to the employer. Click here to browse for More Jobs

We are pleased to inform you that your voice recording, CV, and expertise details have been successfully sent to the employer. As part of the assessment process, you are required to complete a typing test.
Please click on the link below to proceed, or you will be redirected shortly.

Hi, there is problem in registering your English Voice record. it seems your email id or phone number is already registered.
You can Sign in here & apply for Jobs to attract employers based on your voice based skills. if not please click on the Whats App button in this screen in the right side down corner to report more about the issue