Customer Service Specialist - Work from Home Jobs near you

Job Description

About the job

Job Title: Customer Support Executive

Location: In-office, Gurugram

Type: Full-time

About Us

At LiLLBUD, we design research-backed toys that spark development through play for babies aged 0–3 years. As we grow our brand, we’re looking for a Customer Support Executive who loves interacting with people, cares deeply about customer happiness, and takes ownership of resolving every query with empathy and speed.

What You’ll Do

? Handle incoming customer queries and concerns through calls, WhatsApp, email, or chat (delivery delays, product queries, order issues, etc.).

? Assign tickets to the right internal teams and follow up to ensure timely and complete resolution.

? Call customers with abandoned checkouts to understand their concerns, assist with queries, and convert them to happy buyers.

? Reach out to recent customers for feedback and insights to improve our experience and understand future needs.

? Maintain logs of interactions and support tickets in CRM tool.

? Identify recurring issues and share feedback to improve internal processes and customer satisfaction.

? Collaborate with the operations and marketing teams to ensure smooth communication and resolution loops.

Requirements

? Excellent spoken and written communication skills in English and Hindi.

? Strong sense of empathy, patience, and accountability.

? Organized and detail-oriented with the ability to multi-task.

? Basic understanding of Shopify / CRM / WhatsApp Business tools is a plus.

? Prior experience in customer service, D2C, or e-commerce is preferred but not mandatory.

? Graduate in any field.

What We Offer

? A chance to be part of a fast-growing D2C brand that’s redefining early learning.

? Friendly, collaborative work culture with learning opportunities across teams.

? Competitive salary

? Exposure to customer experience, e-commerce operations, and growth functions.

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