Customer Support Executive - (US Voice Process) - Trivandrum Voice Process Jobs

Job Description

Job Title: Customer Support Executive - Voice Process

Location: Technopark, Trivandrum

Experience: 1-3 years

Shift: Rotational (Willingness to work in any shift, in a 24/7 environment, and a hybrid work model)

Qualification: Graduation in any stream

Job Summary: Phykon is seeking a qualified Customer Support Executive to manage a team of representatives who provide exceptional customer service and after-sales support. The ideal candidate will streamline administrative procedures, ensure smooth information flow, and support business operations effectively.

Responsibilities
 

• Plan, coordinate, and manage day-to-day administrative procedures and systems, devising ways to streamline processes.
• Ensure smooth and adequate information flow within the company to facilitate business operations and support the team as needed.
• Schedule, reschedule, and cancel appointments as required.
• Provide virtual assistant support.
• Handle email correspondence and maintain accurate and up-to-date records.
• Assist proactively in data entry and upkeep of necessary platform dashboards.
• Collaborate with internal and external teams to understand meeting objectives and develop comprehensive plans to ensure successful outcomes.
• Stay updated on industry trends and developments, collaborating with various departments for streamlined operations.
• Maintain a pleasant working environment for the team.
   

Requirements
 

• Bachelor's degree in any field.
• 1-3 years of experience in providing excellent customer service.
• Ability to effectively manage multiple tasks simultaneously and take on additional responsibilities.
• Proficient in making presentations and writing emails, memos, etc.
• Knowledge of CRM systems.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Excellent verbal and written communication skills in English.
• Experience in the travel industry (booking excursions, flights, hotels, and arranging transport) is preferred or an added advantage.
• Computer or laptop with USB headset and fast, reliable internet connection.

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