Technical Customer Support Specialist - Work from Home Jobs Bangalore

Job Description

About the job

HappyRobot is the AI-native operating system for the real economy—a system that closes the circuit between intelligence and action. By combining real-time truth, specialized AI workers, and an orchestrating intelligence, we help enterprises run complex, mission-critical operations with true autonomy.

Our AI OS compounds knowledge, optimizes at every level, and evolves over time. We’re starting with supply chain and industrial-scale operations, where resilience, speed, and continuous improvement matter most—freeing humans to focus on strategy, creativity, and other high-value tasks.

About The Role

As a Customer Support Engineer, you?ll be on the front lines of our customer

experience. You?ll work directly with customers to quickly triage issues, debug

problems, and ensure they?re getting the most out of HappyRobot?s AI platform.

This role is a hybrid between technical support and customer engineering: you?ll

diagnose issues, design and test quick solutions, and collaborate closely with both

engineering and product teams to make our platform even stronger.

You?ll also apply prompt engineering skills to help customers fine-tune their AI

workers, ensuring accuracy, reliability, and speed across real-world logistics

workflows.

This role is ideal for someone with strong technical fundamentals who wants to

grow into a more senior customer engineering or product-facing position over

time.

Tech Profile

• Comfortable Full-Stack: Python, React, TypeScript, Node.js.
• Experience managing APIs and integrations with third-party systems.
• Some exposure to infrastructure and cloud deployments.
• Familiarity with LLM prompting and tuning of voices/transcribers; eager to experiment and iterate.
• Strong debugging and problem-solving skills — quick at identifying the root cause of issues.

Must Have

• Excellent written and verbal communication skills in English — able to explain technical concepts clearly to non-technical stakeholders.
• Strong ability to triage, prioritize, and resolve issues independently under tight deadlines.
• Curiosity and adaptability: you can learn customer workflows quickly and propose solutions.
• Self-starter mindset — comfortable working independently, with a bias toward action.
• Passion for delivering outstanding customer experiences.

Why Join Us?

• High-Growth Startup: Backed by a16z and YC, on track for eight-figure ARR
• Ownership & Autonomy: Take on real responsibility, with room to grow fast.
• Compensation & Benefits: Competitive salary + equity, with healthcare, dental, and vision.
• Learn from the Best: Work alongside a world-class team of engineers, operators, and builders.
• Impact: Help redefine how the logistics industry communicates.

Our Operating Principlies

Extreme Ownership — We fix what?s broken, no excuses.

Craftsmanship — Details matter; we sweat them.

We are “majos? — Be kind, genuine, and collaborative.

Urgency with Focus — Move fast, but in the right direction.

Talent Density — Work with A-players who raise the bar.

First-Principles Thinking — Reimagine problems from the ground up.

Tip: Not sure how to showcase these skills in your resume? Get professional resume help →

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