Technical Support Engineer (Fresher) - Voice Process Tech Support jobs in Hyderabad

Job Description

About the job

Company Overview: The Golden Rise, located in Hyderabad's vibrant Gachibowli district, is a premier talent outsourcing firm. We specialize in connecting skilled professionals with top multinational corporations and innovative startups, fostering career growth and organizational success.

Position Summary: We are seeking a proactive and customer-focused Technical Support Engineer to join our IT team. This role is perfect for recent graduates who are passionate about technical support and eager to support various IT functions.

Key Responsibilities:

Technical Support: Provide first-line technical support to end-users, resolving hardware and software issues.

Troubleshooting: Diagnose and troubleshoot technical issues, providing timely and effective solutions.

Customer Service: Ensure high levels of customer satisfaction by delivering excellent service and support.

Documentation: Maintain detailed records of support requests, solutions, and user interactions.

Collaboration: Work closely with the IT team and other departments to resolve technical issues and improve system performance.

Training: Provide training and support to users on IT systems and applications.

System Monitoring: Monitor system performance and security, ensuring optimal operation and data integrity.

Updates and Maintenance: Assist in the installation, configuration, and maintenance of IT systems and software.

Continuous Improvement: Identify opportunities for improving technical support processes and systems.

Compliance: Ensure compliance with company policies, industry standards, and regulatory requirements.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Strong understanding of computer systems, networks, and software applications.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
High attention to detail and accuracy.
Ability to handle sensitive information with confidentiality.
Eagerness to learn and grow in the technical support field.

What We Offer:

Competitive salary and benefits package.
Opportunities for professional growth and career advancement.
A supportive and dynamic work environment.
Comprehensive training and mentorship programs.
Please note, a small registration fee is required from applicants.

Location: Gachibowli, Hyderabad

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