d) - Remote Vacancy

Date Posted: 01/09/2024

Salary: As per Market Standarad. Open to discuss while attending Interview!

CoachHub - The digital coaching platform

Dubai, Dubai

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CoachHub - The digital coaching platform

Job Description

About the Remote German Speaking - Client Experience Specialist job

CoachHub is on a mission to democratise coaching for all career levels worldwide. We need an amazing team to achieve this, so we’re bringing together kind, smart and highly-skilled people from all corners of the globe.

If you'd like to shape the success story of a fast-growing, award-winning company and the leading global digital coaching platform - get in touch!

As the Client Experience Specialist, you will act as the initial point of escalation for our German speaking Coachees and Coaches to ensure they have a positive and seamless experience. You will need exceptional communication skills, understand the importance of active listening principles, and demonstrate an ability to control conversation, whilst always retaining focus on the customer’s needs. The role not only involves clear and effective communication with customers but also ensuring internal communications are transparent and well-coordinated. This includes fostering clarity and coherence among various internal teams.

If you have excellent communication skills, a customer-centric mindset, and a strong commitment to delivering great service….. Join Us!

Responsibilities of Work from Home German Speaking - Client Experience Specialist

Acting as the first point of escalation for customer queries or concerns, via email, outbound video call and chat
Collaborate with Customer Success and Coach Relations to help resolve customer queries
Providing progress updates on existing tickets
Investigating and responding to customer issues and high impact incidents
Proactively contacting Coachees and Coaches to offer support
Assess customer feedback to identify trends and areas for improvement
Contribute to department efficiency by proposing improvements to existing processes

Skills & Experience for German Speaking - Client Experience Specialist

Business-fluency in German and English- must have skills
At least 2 years in a fast paced customer/client experience or support role
Familiar with using digital tools like Zendesk, Confluence, and Jira
A clear understanding of the importance and value of delivering high quality customer care
Excellent problem-solving ability
Previous experience dealing with customer complaints

Nice to have

A basic understanding of how software services (SaaS) are delivered
Any additional language: French, Spanish

What’s in it for you?

Join us in our mission to democratize coaching for all career levels worldwide as we grow, and grow with us in your own career and personal development
Collaborate with a global workforce from over 45 countries
Personal coaching: unlimited sessions with your own CoachHub, worth over €10,000 per year
Company shares
Community engagement: Volunteering day as part of our CoachHub4Good program

Apply Directly on Employer's Site
CoachHub - The digital coaching platform

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Note: Please record your voice answering the question after this form. This helps the employer check your language fluency. You will also need to type on the computer to show your typing skills. Your application will not be accepted without the voice recording and typing test. Thank you!

Application Form

Hi, You are applying for the post German Speaking - Client Experience Specialist (m/f/d) - Remote Vacancy in the Dubai, Dubai. Its a Work from Home opportunity, Please fill the details below & Record your voice in the next form for evaluation.

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