Customer Support - international voice process - Gurgaon

Job Description

Job Overview:
We are seeking a dynamic and customer-focused individual to join our international voice process team. As a part of this team, you will be responsible for delivering exceptional service to our global clientele through voice-based interactions. The role involves handling inquiries, providing support, and ensuring a positive customer experience across diverse regions.
Roles & Responsibilities of International voice Process Associate | Roles and Responsibilities of Voice Process:
Customer Support:
Handle inbound and outbound calls from customers across different countries.
Address customer inquiries, concerns, and provide accurate information.
Language Proficiency:
Demonstrate proficiency in multiple languages to cater to our diverse international customer base.
Effectively communicate with customers in their preferred language.
Issue Resolution:
Troubleshoot and resolve customer issues, ensuring a timely and satisfactory resolution.
Escalate complex issues to the appropriate teams for further assistance.
Cultural Sensitivity:
Exhibit cultural awareness and sensitivity when interacting with customers from various regions.
Adapt communication style to align with cultural expectations.
Documentation:
Maintain accurate and detailed records of customer interactions in the CRM system.
Document relevant information to facilitate efficient issue resolution and future reference.
Product Knowledge:
Acquire and maintain comprehensive knowledge of our products and services.
Effectively communicate product features and benefits to customers.
Time Management:
Manage time effectively to meet service level agreements and ensure timely responses to customer inquiries.
Work in shifts to accommodate different time zones.
Collaboration:
Collaborate with cross-functional teams to address customer issues that may require input from different departments.
Provide feedback to improve overall customer satisfaction.

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Apply via
9319558453   Apply via
khushi@tnservices.in   Call to apply
+91 9319558453  

  

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