IT Platinum Client Support Executive - Platinum Support - Work from Home Jobs

Job Description

About the job

About Patra

Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.

Core Duties

• Strong written and verbal English communications skills.
• Convent educated
• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Delivers fanatical customer service.
• Analyze and report Client product malfunctions (for example, by testing different scenarios or impersonating users).
• Share feature requests and effective workarounds with team members.
• Follow up with customers to ensure their technical issues are resolved.
• Assist team members while communicating with Customer Support Representatives.
• Proven team player mentality.Knowledge, Skills And Abilities
• 3-5 Years’ Experience as Technical Support Specialist or Semi Voice IT Executive is preferable.
• Familiarity with Customer Service Oriented industry is a plus
• Worked in a Corporate setting supporting US clients
• Flexible working in all shifts 24*5.
• Experience in help desk ticketing, MFA and remote support tools. Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Patience while handling tough cases.
• University degree.

Equal Employment Opportunity

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.

---

Apply Directly on Employer's Site
Patra Corporation  

  

---

Attention Job Seekers before you apply :

Stay Updated with the Latest Job Opportunities!
At Voicejobs.in, we are committed to helping you find job opportunities without any extra costs. We do not charge job seekers—our revenue comes from ads and companies posting jobs.

Important Reminder: If any recruiters or consultants ask for money in exchange for a job through our platform, it’s not something we endorse. While we do our best to ensure fairness, always remain vigilant. You shouldn’t have to pay anyone to get a job through Voicejobs.in.

To keep your job search free and secure, we invite you to stay connected and receive daily job updates through any of our social media platforms:

WhatsApp Channel WhatsApp Group Telegram Group Telegram Channel Instagram LinkedIn Facebook
We Post Jobs daily. By following us on any of these platforms, you'll be the first to know about new job opportunities. Keep your job search free and best of luck! Best regards, Voicejobs.in Team