Online Technical Support Engineer - Work from Home Jobs

Job Description

About the job

Company Description

Cyvica Technologies Pvt Ltd is a leading cloud and security solutions provider, empowering businesses to adopt Microsoft Cloud with confidence and advanced protection. We specialize in Azure, Microsoft 365, Intune, Security, Identity & Access Management (IAM), and Microsoft Defender XDR. Our mission is to build highly secure, modern, and efficient cloud environments for organizations across IT, SaaS, education, healthcare, retail, and BFSI sectors. From cloud migrations to Zero Trust security implementations, Cyvica delivers advanced technical solutions backed by a strong focus on operational excellence and cyber resilience. Our team of experts is dedicated to enabling a seamless and secure digital transformation journey for our clients.

Role Description

We are hiring a full-time Technical Support Engineer to join our team remotely.

In this role, you will provide technical assistance and troubleshooting for cloud and security services, including Microsoft 365, Azure, Intune, and endpoint security solutions. You will support clients through issue diagnosis, resolution, configuration assistance, and proactive system monitoring. You will collaborate with cross-functional teams to ensure smooth implementation and ongoing support of Cyvica’s cloud and cybersecurity solutions.

We Are Looking For

• Strong understanding of Microsoft 365, Azure, Windows OS, and networking concepts
• Good troubleshooting and problem-solving capabilities
• Ability to communicate clearly with both technical and non-technical users
• Experience handling service tickets, incidents, and escalations
• Ability to work independently and prioritize multiple issues
• Customer-first attitude with strong ownership and accountability

Key Responsibilities

• Provide L1/L2 technical support for Microsoft Cloud environments including M365, Azure, Intune & security solutions
• Diagnose and resolve issues related to email, identity & access, device management, Microsoft Defender, and networking
• Configure user accounts, security policies, endpoint compliance, and cloud services as per client requirements
• Track and manage support tickets, ensuring timely updates and SLA adherence
• Assist in deployment, migration tasks, and documentation of solutions
• Monitor and maintain customer environments for performance, health, and security compliance
• Collaborate with engineering teams to escalate and resolve complex issues
• Deliver exceptional service experience and build strong client trust

Good to Have

• Microsoft Certifications (AZ-900, MS-900, MD-102, SC-900, etc.)
• Knowledge of PowerShell scripting
• Understanding of cybersecurity frameworks and Zero Trust concepts
• Familiarity with ITIL processes and service management tools

Growth & Opportunities

• Clear technical career path toward roles such as System Administrator, Cloud Engineer, or Security Specialist
• Access to advanced Microsoft training and certification sponsorship
• Opportunity to contribute to enterprise cloud and security transformation projects
• Recognition and rewards for strong performance and expertise

Work Mode & Schedule

• Remote / Work From Home
• 5-day working week

What We Offer

• Competitive salary & performance benefits
• Professional growth in high-demand cloud & security domains
• Opportunity to work with top enterprises and technology ecosystems
• Supportive learning culture and direct interaction with experienced leadership

Apply Now

Interested candidates can send their CV to:

jobs@cyvica.com | hr@cyvica.com

Attention Job Seekers before you apply :

Stay Updated with the Latest Job Opportunities!
At Voicejobs.in, we are committed to helping you find job opportunities without any extra costs. We do not charge job seekers—our revenue comes from ads and companies posting jobs.

Important Reminder: If any recruiters or consultants ask for money in exchange for a job through our platform, it’s not something we endorse. While we do our best to ensure fairness, always remain vigilant. You shouldn’t have to pay anyone to get a job through Voicejobs.in.

To keep your job search free and secure, we invite you to stay connected and receive daily job updates through any of our social media platforms:

Note: Please record your voice answering the question after this form. This helps the employer check your language fluency. You will also need to type on the computer to show your typing skills. Your application will not be accepted without the voice recording and typing test. Thank you!

Note : Voice Recording is working perfectly in Requesting you to apply with your Cv & Voice Record in any of the above mentioned browsers using the link below

• Click to Copy & paste

Application Form

Hi, You are applying for the post Online Technical Support Engineer - Work from Home Jobs in the Karnataka, Bangalore. Its a Work from Home opportunity, Please fill the details below & Record your voice in the next form for evaluation.

---

Mr / Ms Mr. Ms.

Current or Last served Position Title :

Current Location : State, City

Education :

10 or Below 10th 12th Pass Under Graduate Post Graduate

Field of Study :

Age :

Current or Last Salary :

Expected Salary per month :

Overall Experience :

Relevant Experience :

Notice Period:

10 digit Mobile Number :

Email id :

Choose a Display Picture

Upload resume
Upload your CV or Resume

  Please check this box to confirm that the information provided above is accurate. By doing so, you also acknowledge that you have carefully reviewed the job posting and that your skill set matches the requirements.

  Please check this box to confirm that you are willing to record your voice and complete a typing test on the computer as required by the employer. Your application cannot be evaluated without these steps on the next page.

Apply

Hello,

Your profile details have been successfully stored. To proceed, please record your voice in the languages requested by the employer. The employer has requested voice recordings on two topics. Please note that your application cannot be processed further without these audio recordings.

Thank you.

Hi, there is some problem in storing your details. Please connect to the chat box in the right side down corner

The following voice recording is mandatory as requested by the employer who posted this job.

Voice Record Should be in:  

Topic1 to record your voice : 

Voice Recording

Start Recording Stop Recording

Your voice recording for Employer Requested Topic 1 will appear below once you click 'Stop Record.' Please ensure you delete any unwanted voice samples. Click 'Send to Employer' when you are satisfied with your recording. Employers will evaluate your application based on your fluency and proficiency.

Hi, Your Voice record for Topic1 is sent successfully with your Cv & details. please record the other topic below

Hi, there is problem in registering your English Voice record. it seems your email id or phone number is already registered.
You can Sign in here & apply for Jobs to attract employers based on your voice based skills. if not please click on the Whats App button in this screen in the right side down corner to report more about the issue

---

The below requested Voice Record is mandatory as per the employer who posted this job

Voice Record Should be in:  

Topic2 to record your voice : 

Voice Recording

Start Recording Stop Recording

Your voice recording for Employer Requested Topic 2 will appear below once you click 'Stop Record.' Please ensure you delete any unwanted voice samples. Click 'Send to Employer' when you are satisfied with your recording. Employers will evaluate your application based on your fluency and proficiency.

Hi, Your Voice record, CV & Expertise details has successfully sent to the employer. Click here to browse for More Jobs

We are pleased to inform you that your voice recording, CV, and expertise details have been successfully sent to the employer. As part of the assessment process, you are required to complete a typing test.
Please click on the link below to proceed, or you will be redirected shortly.

Hi, there is problem in registering your English Voice record. it seems your email id or phone number is already registered.
You can Sign in here & apply for Jobs to attract employers based on your voice based skills. if not please click on the Whats App button in this screen in the right side down corner to report more about the issue