Sr Support Engineer - Online Technical Support Jobs Bangalore

Job Description

About the job

• Providing technical support to clients by identifying and resolving hardware or software issues
• Monitoring network activity and identifying performance issues that may need to be addressed by

IT support staff

• Coordinating and participating in team meetings to discuss new technology initiatives
• Installing, configuring, and troubleshooting computer hardware components such as processors,

memory, and hard drives

• Analyzing data from logs and other sources to identify and resolve problems with computer

networks or applications

• Designing or updating computer networks or operating systems to improve performance or

functionality

• Maintaining documentation of all actions taken during the troubleshooting process
• Determining the cause of problems and suggesting solutions for problems related to computer

hardware or software

• Developing plans for disaster recovery in case of system failure or data corruption
• Work closely with all levels of customer and external engineers and management on the most

complex problems

• Prioritize workload and advance technical problems where appropriate to the next level of

expertise

• Effectively prioritize and manage personal list of outstanding customer queries
• Utilize ticketing system to track all support calls
• Manage workload efficiently while being able to resolve time-critical situations professionally
• Analyze business requirements for applications and customer deliverables

JD for CD

• While providing production support should be involved working closely with development team

to develop, design solutions

• Based on in depth analysis of the requirements design, develop and deploy high performance and

scalable applications in the area of TV and entertainment guidance

• Provide in depth technical support to Production applications to ensure timely deliveries to

customers in accordance with Service Level Agreements

• Participate in On Call Application Production Support based on rotation
• Familiarity with C# / C++ programming experience required

Desired Skills and Experience

C#, C++

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