Senior Support Engineer - Online Jobs Mumbai

Date Posted: 13/11/2025

Salary: As per Market Standarad. Open to discuss while attending Interview!

Orion Innovation

Maharashtra, Mumbai

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Orion Innovation

Job Description

About the job

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Senior Support Engineer

Location - Onsite in Chennai/Mumbai/Kochi/Pune/Bangalore

Experience- 6+ years

Description Of The Role

Work in teams delivering either financial statement audit; technology audit; audit related data, analytics and tools; independent assurance over other info such as regulatory/ESG/internal controls; learning and development; quality/risk/knowledge management; and/or specialist, technical accounting advice (non-audited entities only). You will:

Navigate and triage business escalations and issues including supporting engagement teams in tool specific queries and QSC tickets using your audit experience to support in identify root causes.
Develop operational support and controls framework for KCw to manage and mitigate any application or application related data risks leveraging your knowledge of audit standards and risk management to ensure compliance and robustness.
Work on optimizing KCw server hosting costs and engagement management on the server
Project manage/deliver smaller deployment of audit tools drawing on your audit background to ensure tools meet expectations.
Support the application and product manager in all aspect's application lifecycle management – helping identify required functionality, testing, proof of concept, accreditation, business support including guidance/methodology/training/ champion network, limited deployment, capture/action feedback, full deployment and ongoing support.
Creating and maintaining support documentation associated with the process and governance of the audit tools in CTT portfolio.
Ensure that relevant team members also have a good, up to date understanding of the tool through demos and 1:1s where necessary including how it supports audit workflows and enhances audit quality.
Work with the application manager in CTT and product manager in innovations to analyze tool usage/KPIs to assess impact on audit efficiency and effectiveness.
Communicate any updates or changes to relevant stakeholders in particular those affecting audit procedures.
Demonstrate Work collaboratively within Clara Technology Team, as well as with EWT, Audit Risk Management, DPP Audit, other key stakeholders and the business bringing your audit expertise to cross-functional discussions and decision-making.

Other responsibilities will typically include supervising teams; coaching and development in technical, risk & compliance management, operational and quality management; project management including budgeting and planning; delivery of quality reports; and some performance management responsibilities.

Due to the nature of the role significant time may be spent at client sites.

The Person

Experience and knowledge requirements:

You want to improve audit quality and auditor’s experience through the design and development of audit technology
You are eager to learn about product management and are interested in supporting product development processes. (Knowledge of software testing and application lifecycle Management)
Understanding of Audit phases to plan deliveries to avoid business disruptions.
Keen interest in technology and data and will have worked on an audit where audit tools have been used and found beneficial.
Understand the benefits of using audit tools on our engagements and how data driven audit procedures can be used to drive quality and efficiency.
Implementing risk and change management initiatives within the audit function

Behavioural Attributes And Skills

Excellent written and verbal communication skills; able to communicate complex matters in a clear and compelling manner.
Strong organizational and time management skills; able to work effectively in a fast-paced environment with conflicting priorities and deadlines.
Highly effective stakeholder management and relationship building skills; credible and confident with stakeholders at all levels.
Self-driven and resilient; able to thrive in a high-pressure environment.
Strong analytical skills and attention to detail; able to analyze and interpret complex technical information.
Passion for technology
Excellent organizational and agile Project Management skills.
Team player with strong interpersonal, communication and presentation skills including leading large teams.
Understanding of use of Ms Office suite, PowerBI, Adobe Acrobat.
Technical awareness of Cloud (azure preferred).
Troubleshooting skills to be able to collaborate with supporting team to find root cause and ability to build fail proof process to mitigate business requirements.
Experienced on collecting business requirements to design process that meet those expectations.

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Candidate Privacy Policy

Orion Systems Integrators, LLC And Its Subsidiaries And Its Affiliates (collectively, “Orion,” “we” Or “us”) Are Committed To Protecting Your Privacy. This Candidate Privacy Policy (orioninc.com) (“Notice”) Explains

What information we collect during our application and recruitment process and why we collect it;
How we handle that information; and
How to access and update that information.

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