Support Engineer (Remote) - Work from Home jobs in Ahmedabad

Job Description

About the job

Hey,

At Saleshandy, we're building the sales engagement platform of the future. We're building a product toward eliminating manual processes and helping companies generate more replies/book more meetings / generate leads (faster). Since our founding in 2016, we've grown to become a profitable, 100% geographically dispersed team of 65+ high-performing happy people who are dedicated to building a product that our customers love.

What's the Gig?

If you're a problem-solver who loves helping customers and getting into technical details, this role is for you! As our Technical Support Engineer, you'll support our users during the night shift (6 PM - 2 AM IST), ensuring our systems run smoothly and our customers stay happy.
 

• Handle customer tickets via Intercom, ensuring quick and effective solutions.
• Investigate and troubleshoot issues using NodeJS and databases like MySQL, MongoDB, and ClickHouse.
• Monitor system performance with the Grafana suite and use Tempo for distributed tracing between microservices.
• Track and manage issues in JIRA, working closely with other teams to resolve problems fast.
• Provide clear and friendly technical support to keep our customers smiling.
  
   

Who Are We Looking For?

• 1-2 years of hands-on experience in technical support or a related field.
• Experience with NodeJS and a good understanding of MySQL and MongoDB.
• Familiarity with ClickHouse is a plus.
• Experience using the Grafana suite for monitoring.
• Experience working with Intercom for customer support and JIRA for issue tracking.
• A patient, clear communicator with a knack for problem-solving.
• Comfortable working during the 6 PM - 2 AM IST shift.
  
   

Why You'll Love Working Here

• Work with a fun, supportive team that values your ideas and expertise.
• Get exposure to the latest technologies and boost your skills—Saleshandy runs over 20 microservices and manages 5 databases, among many other cool things.
• Enjoy a flexible work environment where you can experiment with new tools and solutions.
• Competitive pay? Check. Cool perks? Double-check.
• Make a real impact by helping customers and ensuring a smooth technical experience.
   

Note: This is a remote job opportunity but the candidate is required to come to the office branch at Ahmedabad, Gujarat for onboarding and training purpose.

If you're ready to level up your skills and truly make an impact, we can't wait to talk to you!

Come join the Saleshandy and let's build something awesome together.

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Apply Directly on Employer's Site
Saleshandy  

  

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