Social Media Consultant - Flipkart Process

Date Posted: 31/01/2024

Per Month Salary: 26000 - 28000

Voice Jobs

Karnataka, Bengaluru

114 Views 1 Applied

Job Description

Brief: As a Social Care Executive, you’ll be responsible for evaluation of customer queries/complaints, timely/ effective response management, and partnership with cross-functional teams to resolve issues across our social platforms. This role requires work from office and candidates should be willing to work across all shifts (24x7 support process).

Roles & responsibilities

  • Reviewing social media posts and responding within the agreed first response timeline.
  • Monitoring customers' engagement and feedback on every post.
  • Creating/personalising written pieces that are sharp, memorable, and effective at prompting customers to take action.
  • Optimising content for different platforms.
  • Collaborating with various teams to resolve queries/concerns and to contain viral posts
  • Monitoring social media metrics.

Skills and Experience

  • 2-4 years of social media engagement experience
  • A keen eye for details and resolution orientation
  • Problem-solving skills
  • Strong written communication skills with a deep understanding of grammar nuances
  • Editing and proofreading skills
  • Customer orientation with the ability to multitask

Hiring checks

Stage 1

Stage 2

Stage 3

Stage 4

RMG Screening

Typing test

Grammar Test

(85% score)

Chat

28WPM/90% accuracy.

Simulation

Candidates with assessment scores greater than 85% will be eligible for the email/chat assessment with the assessor and they will progress to the next stage of evaluation.

  1. RMG Screening - Basic communication skills and background/experience checks  - Versant 5
  2. Typing test - Online typing test
  3. Grammar test -
  4. Chat Simulation-

 


  

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