Job Description

Roles And Responsibilities

• Attending to calls/ chats from the users
• Closure of 80% tickets with SLA

Key Skills Required

• Good typing speed & accuracy: Ability to comprehend what the user is sayingIssue handlingReplying to the user using the internal tools & SOPSAbility to decide which issue to escalate & which to resolve on first contact
• Good communication skills: Good speaking & writing skills both in Hindi & English
• Note: Tools to be handled: Sherlock, Freshdesk, Ozonetel, Guru

Key Requirements For The Role

• Minimum 2 years of experience in the CX domain/ ops
• Ownership driven mindset, drive to resolve issue on first contact itself rather than flip
• Team Player, intent to fill in for a peer agent in case of an emergency/ critical situation
• Approaches CX from a customer oriented mindset

Selection process & timelines :
Once we have your application, our Talent team will review and reach out if we find your profile/portfolio suited for the current requirements.
Expect at least 3 rounds to assess your articulation & communication, general aptitude, attitude and team fitment. You will be quizzed for your role-related knowledge and general cognitive ability.

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