Process Executive - Voice - Technical Support Jobs in Bangalore

Job Description

Online Analyst - Adv
Qualification
Graduate (exclusion:
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
Responsibility
Stakeholder/Business Management:

• Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center.
• Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
• Client products to the customer (Analytics, YouTube etc).
• Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
• Create and manage Risk and mitigation plan based on discussion with project stake holders.
• They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
• Report to the manager on performance status and any escalations.

Web
Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TAT
Design
Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy

• Customer Relationship Management.
• Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
• People/Team.
• Contribute to and participate proactively in knowledge sharing sessions.
• Participate and contribute to organizational activities.

Must Have Skills

• MS Excel
• Content Strategy

---

Apply Directly on Employer's Site
Cognizant  

  

---

Attention Job Seekers before you apply :

Stay Updated with the Latest Job Opportunities!
At Voicejobs.in, we are committed to helping you find job opportunities without any extra costs. We do not charge job seekers—our revenue comes from ads and companies posting jobs.

Important Reminder: If any recruiters or consultants ask for money in exchange for a job through our platform, it’s not something we endorse. While we do our best to ensure fairness, always remain vigilant. You shouldn’t have to pay anyone to get a job through Voicejobs.in.

To keep your job search free and secure, we invite you to stay connected and receive daily job updates through any of our social media platforms:

WhatsApp Channel WhatsApp Group Telegram Group Telegram Channel Instagram LinkedIn Facebook
We Post Jobs daily. By following us on any of these platforms, you'll be the first to know about new job opportunities. Keep your job search free and best of luck! Best regards, Voicejobs.in Team