Technical Application Support Specialist

Job Description

Your role and responsibilities: :

A large part of this role is taking ownership of customer requests and critical application production issues, proposing solutions and working with internal teams to implement those solutions.

We require skills for this role will include a strong knowledge of Production or Market Data/Private data, trading protocols, and Unix/Linux.

Furthermore, you will: 

Performing monitoring of systems for software errors, failures, and capacity issues; troubleshooting, diagnosing and calling out to senior associates.

Fix private data and market data connectivity issues of increasing complexity with clients, exchanges and market centers.

Using expertise and knowledge to implement and deliver releases to our clients. Engaging with both internal teams and our customers on a day-to-day basis.

We work closely with business analysts and other members of the team to analyze and design efficient solutions to fix reported issues.

Running Stock Exchange feeds and projects to integrate or upgrade new and existing trading systems and handling change requests

We expect you to have

• At least ! 2 years of commercial experience in the trading/financial IT industry
• Commercial experience using Linux including a good knowledge of scripting.
• Experience with Git and with data integration and/or manipulation projects.
• Experience in working in a globally distributed team.
• Understand financial trading data (pre trade, post trade) and financial trading protocols (e.g. FIX, OMnet, ITCH, OUCH)
• Ability to take ownership of tasks from issue analysis, solution design to release deployment.
• Ability to multi-task and handle priorities.
• Excellent verbal and written communication skills

Education Qualification:

• Degree qualified in Computer Science, Information Systems or other related field, or equivalent work experience in Data Center, Trading, Computer, or Network Operations

It would be great if you 

• Experience on application component implementation
• Experience in incident management, understanding of ticket workflows and use of escalation.
• Experience in working in a globally distributed team

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