Job Description

ABOUT THE PRODUCT/APPLICATION SUPPORT SPECIALIST :

We are looking for a highly capable Product/Application specialist to provide technical assistance to our users. You will rapidly learn and become a subject matter expert on the features, functionality and configuration of various IT, cloud-based and CRM-based business applications. You will support business users by creating new user accounts, troubleshooting issues, changing configuration and deploying new features and business applications. To ensure success as a Product/Application Support Specialist, you should possess extensive experience in providing information technology support in a fast-paced environment.

KEY DUTIES AND RESPONSIBILITIES :

• Apply business and technical skills to become a Subject Matter Expert in various cloud-based software applications, websites, and intranet portals.
• Configure cloud-based business applications and troubleshoot issues in a highly responsive manner.
• Monitor ticketing system to prioritize and promptly resolve requests.
• Continually communicate issue resolution to stakeholders and seek clarifications as needed.
• Maintain product feature and issue resolution documentation in state-of-the-art ticketing and knowledge management system.
• Participate in new product releases and all technology and application updates.

REQUIRED QUALIFICATIONS:

• 2 - 5 years of experience in application support on cloud-based platforms
• Exceptional ability to provide technical support and resolve queries in
• Open to working in a rotational shift schedule
• Ability to determine IT needs and train end-users.
• Interested in continually learning new technologies and skills
• Strong technical and business acumen
• Outstanding verbal and written communication skills in English
• Rapid ability to diagnose and address challenging application issues
• Team player, willingness to adapt and take constructive feedback
• Strong work ethic, high integrity, and positive attitude

WHAT WE OFFER :

• Highly inclusive and collaborative culture built on mutual respect
• Focus on core values, initiative, leadership and adaptability
• Strong emphasis on personal and professional development
• Flexibility to work remotely and/or hybrid indefinitely

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