Job Description

About the job

Company Description

JollyBuoy Tech is an IT management services company located in Canada and Hyderabad. We specialize in providing Managed It support services, remote access solutions, Office 365 email services, and advanced email security for our clients. Our mission is to deliver exceptional IT support and solutions to help businesses achieve their goals.

Role Description

This is a full-time hybrid role as a Help Desk Support Specialist at JollyBuoy Tech. As a Help Desk Support Specialist, you will be responsible for providing technical support and troubleshooting assistance to our clients. Your day-to-day tasks will involve resolving IT and Non-IT-related issues, providing excellent customer support. While this role is primarily based in Hyderabad, some remote work is acceptable.

Qualifications

• Strong customer support skills.
• Excellent problem-solving and communication skills
• Ability to work both independently and collaboratively
• Advanced skills in Microsoft Excel, PowerPoint, Word, and Outlook.
• Strong documentation skills to maintain accurate records of customer interactions and technical issues.
• Ability to analyze data to identify trends and support business decisions.

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