ACADEMIC COUNSELOR (EDTECH/ EXCELLENT COMMUNICATION SKILLS)

Job Description

About the job

Industry & Sector

EdTech / Online Education — remote-first student engagement and admissions services delivering personalized academic guidance, course placement, and enrollment conversion for learners across India and international markets.

Primary job title: Academic Counselor (EdTech)

About The Opportunity

We’re hiring a remote Academic Counselor to join a fast-paced digital learning environment focused on driving student success and enrollment growth. You will be the first point of contact for prospective learners, converting interest into committed learners through discovery, guidance, and relationship-driven follow-up while collaborating closely with academic and product teams.

Role & Responsibilities
 

• Conduct discovery and advisory calls with prospective learners to assess academic goals, recommend suitable programs, and guide course selection to improve fit and conversion.
• Qualify inbound leads, handle outbound follow-ups, and manage the end-to-end enrollment lifecycle to meet weekly and monthly conversion targets.
• Maintain accurate lead and student records in the CRM; log interactions, update statuses, and coordinate handoffs to operations and faculty teams.
• Onboard newly enrolled learners—conduct orientation sessions, explain program timelines, and ensure timely access to LMS resources.
• Track and report counseling KPIs (conversion rates, response time, NPS/CSAT) and propose process improvements to increase retention and lifetime value.
• Collaborate with marketing and product to provide learner feedback, suggest curriculum adjustments, and support campaign-related outreach.
   

Skills & Qualifications

Must-Have

• Bachelor’s degree or equivalent qualification.
• Proven experience in academic counseling, admissions, or high-volume enrollment sales within EdTech or education services.
• Strong command of English (written and spoken) with demonstrable phone and video counselling experience.
• Hands-on experience using CRM and outreach platforms (e.g., Salesforce / HubSpot / Zoho CRM) and basic familiarity with LMS tools (e.g., Moodle / Google Classroom).
• Comfortable working remotely with flexible hours to cover lead response SLAs across time zones.
• Ability to analyze simple performance metrics and use MS Excel or equivalent to maintain dashboards and reports.
   

Preferred

• Experience with international student admissions or vocational/corporate training enrolments.
• Training or certification in counseling, career guidance, or student advising.
• Multilingual capability (e.g., Hindi, regional Indian languages) to support wider candidate pools.
   

Benefits & Culture Highlights

• Remote-first role with flexible scheduling and performance-linked incentives.
• Opportunity to work with cross-functional teams in a growth-focused EdTech environment and access to internal learning credits.
• Collaborative culture that values learner outcomes, continual improvement, and measurable impact.
   

How To Apply

If you are outcome-driven, enjoy helping learners achieve goals, and have the tooling experience above, apply with your CV and a short note describing a successful counselling conversion you led.

Skills: teams,hubspot,google classroom,crm,zoho crm,edtech,lms,zoom,learners,access,salesforce,moodle

Tip: Not sure how to showcase these skills in your resume? Get professional resume help →

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