Job Description

How You Will Contribute And What You Will Learn

Plans and executes technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area.

• May support areas by participating in emergency and 24/7 duty(emergency duty on rotational basis only for limited time in a month)
• Domain technical support - Packet Core.
• Customers Regions– APAC & India, MEA & Europe, NAM
• Timing – Engineer assigned to region. Engineer/region team receive cases from all customers in that region. To follow region specific timings.
• Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.
• Good in All Technology call flows – 2G, 3G, 4G, 5G, as per 3GPP standards.
• Experience with trouble ticket tools and process.
• Fault identification/correction/ reporting skills on the particular subsystem and equipment
• Having Excellent in logical / analytical skills.
• Ready to support Emergencies on a 24/7 basis
• Flexible to work in different time zones.
• Linux Cloud certification.
• Good in IP – Networking.
• Fluency in communication skills à English
• Strong problem-solving ability
• Ability to perform multiple tasks concurrently with ease and professionalism – Primary responsibility of Case handling and Emergency handling, and in addition fulfilment of some requirements of S/w upgrades, Integration & Commissioning.
• Service and Customer oriented
• Team work
• Availability for travel

Key Skills And Experience

Impact

Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.

Scope & Contribution

Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.

Innovation

Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.

Communication

Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindset

Knowledge & Experience

Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents.

• 10+ years of relevant experience and/or a graduate equivalent (or higher) degree.
• Level 2 Technical Support – TAC - Packet Core.
• Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.
• Good in All Technology call flows – 2G, 3G, 4G, 5G, as per 3GPP standards.
• Experience with trouble ticket tools and process.
• Fault identification/correction/ reporting skills on the particular subsystem and equipment
• Having Excellent in logical / analytical skills. Ready to support Emergencies on a 24/7 basis
• Flexible to work in different time zones.
• Linux Cloud certification.
• Good in IP – Networking.

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