Workday Support Specialist - Work from Home Jobs

Job Description

About the job

Kognitiv Inc. seeks to be the best in the Workday® ecosystem in both customer and employee satisfaction. We believe happy employees go hand-in-hand with happy customers. We truly believe that if our employees feel engaged, challenged, and empowered every day, they will provide top-notch service for our customers. We encourage our employees to "act like an owner" each and every day in the work they do and their contributions to our fast growing organization.

Responsibilities:

• Work independently and directly with clients to assist in day-to-day support of Workday® assisting in, but not limited to: transactional support, testing execution, report development, data loading, “how-to” guidance, and troubleshooting as necessary.
• Deliver high-quality support across multiple industries
• Fulfill customer help desk requests by receiving, interpreting and responding to incidents through multiple mediums; documents all pertinent issue resolution information through ticketing system.
• Properly escalate unresolved issues to the next level of support and/or tracks, routes and redirects problems to correct resources.
• Ensure proper recording, documentation and incident closure- including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Identify solutions and suggest improvements to processes which will add value to the business
• Maintain a general working knowledge of data privacy best practices, with a willingness to learn the applicable HR and payroll specificities
• Execute tasks and objectives to achieve service level agreement (SLA) marks
• Work in a fast-paced environment that requires tasks to be completed quickly and accurately.

Qualifications:

• 1+ years' experience supporting Workday environments in any of the following areas: Workday Integrations, Workday Core HCM
• Base knowledge and experience with Workday business processes, organization structures and hierarchies, security roles, job and position structures, and reporting.
• Experience with integration tools such as EIB, Solution, and Object Transporter to facilitate data conversion and migration of configuration.
• Excellent communication skills, both verbal and written. Ability to communicate clearly and effectively with customers and colleagues in a remote working environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Demonstrated commitment and achievement to delivery excellence and client satisfaction.
• Ability to prioritize and organize work to ensure overall timeliness and quality standards with little supervision. Ability to effectively manage against timelines, deadlines, and goals.
• Capable of working within remote teams and alongside clients, as well as on individual tasks with no supervision.
• Advanced Microsoft Excel skills required.
• Ability to work in a fast-paced environment and to adapt to frequent change.
• Ability to meet travel requirements (<5% a year)
• Availability to work across time zones, minimum UK hours expectation.

---

Please wait: 75 seconds.
Read the Job Description.
Apply through or or
Loading Apply options...

Apply Directly on Employer's Site
Kognitiv Inc.  

  

---

Attention Job Seekers before you apply :

Stay Updated with the Latest Job Opportunities!
At Voicejobs.in, we are committed to helping you find job opportunities without any extra costs. We do not charge job seekers—our revenue comes from ads and companies posting jobs.

Important Reminder: If any recruiters or consultants ask for money in exchange for a job through our platform, it’s not something we endorse. While we do our best to ensure fairness, always remain vigilant. You shouldn’t have to pay anyone to get a job through Voicejobs.in.

To keep your job search free and secure, we invite you to stay connected and receive daily job updates through any of our social media platforms:

WhatsApp Channel WhatsApp Group Telegram Group Telegram Channel Instagram LinkedIn Facebook
We Post Jobs daily. By following us on any of these platforms, you'll be the first to know about new job opportunities. Keep your job search free and best of luck! Best regards, Voicejobs.in Team